Accessibility

Last Updated: January 11, 2026

Our Commitment

G&G General Supply is committed to providing a respectful and accessible environment for all our customers. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We strive to ensure that every individual has the same opportunity to access our hardware products and supply services—whether visiting our facility in Concord or browsing our website—and we are dedicated to removing barriers to inclusion.

Accessible Information and Communications

We provide our public information—including product catalogs, hardware descriptions, price lists, and order forms—in accessible formats or with communication supports upon request.

If you require any information from our website, gggeneral.ca, in an alternative format, please contact us. We will work with you to provide a format that meets your specific needs. This includes, but is not limited to:

  • Large-print versions of our supply catalogs or hardware price lists.

  • Text-based descriptions of technical hardware specifications for those with visual impairments.

  • Assistance with navigating our online inventory or account management forms.

Feedback Process

We welcome feedback on how we provide our products and services to people with disabilities. Your input helps us identify and remove barriers to ensure a better experience for everyone. If you have any questions or would like to provide feedback, please reach out to us:

  • Address: 511 Millway Avenue, Concord, Ontario L4K 3V4

  • Phone: 905-669-9556 or 1-800-665-5379

  • Email: elie@gggeneral.com

We take all feedback seriously and will respond to your inquiry within 3 business days.

Notice of Temporary Disruptions

In the event of a planned or unexpected disruption to our services or facilities (such as maintenance at our Concord warehouse or website downtime), we will provide notice as soon as possible. This notice will be posted at our location and on our website and will include:

  • The reason for the disruption.

  • Its anticipated length.

  • A description of alternative services or contact methods, if available.

Ongoing Improvement

G&G General Supply views accessibility as an ongoing responsibility. We regularly review our digital presence and our physical distribution layout to ensure we are meeting the needs of our customers and adhering to the Accessibility for Ontarians with Disabilities Act (AODA).